Job: Call Center Account Representative - Dallas Texas
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Our client in Plano, TX Is looking for an Call Center Account Representatives. The selected candidate will have the following skill set:
Interact with network members (healthcare professionals) to provide and process information in response to inquiries, concerns and requests during pre and post broadcast activities.
Perform outbound telemarketing calls using a provided script
Maintain data integrity, document and track all calls made during telerecruiting via Salesforce.com
Save all marketing documentation to the shared drive at end of each day
Answer inbound telephone calls in regards to ConneXion360 programs according to guidelines and regulations
Document call details, and update call progress daily, create report as necessary
Register participants on-line through registration portal
Recognize, track, document and alert manager of trends in outbound and inbound calls
Participate as customer service support representative for live event as required, may possibly include evening hours
Knowledgeable and proficient in Microsoft Office Suites (Excel, Word and Outlook)
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.