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Member Service Representative
at Credit Human
About Credit Human:
Chartered in 1935, Credit Human is a $2.7 billion credit union serving 250,000 members in 43 states across the U.S. Headquartered in San Antonio, we are a not-for-profit, member-owned financial cooperative offering competitive products and services from 16 San Antonio locations, one in Houston and nationally through our manufactured home lending division.
With Credit Human, you gain more than a job. You gain a career with competitive compensation, comprehensive benefits, and a clear sense of community. Credit Human is the place where true craftsmanship and potential are seeking to meet in the financial services industry, focusing on serving and building meaningful relationships with members. We are looking for employees who share like values and, more importantly, are dedicated to a purpose-driven mission.
We are seeking customer-centric Member Service Representatives (MSRs) to answer and make outbound calls.
The incumbent is expected to meet all department standards. This is a call center environment where you’ll assist members by appropriately resolving their issues, answering questions and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. If you’re good at analyzing and resolving problems and offering options, you should apply right away!
Schedule: Will rotate all shifts: Mon-Fri.: 10am - 7pm; Rotating Saturdays: 8:45am-3pm (40 hours)
Level of Work: 1B
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
Employees who work at least 25 hours per week qualify for:
- Vacation and Sick Leave Programs
- 12 Paid Holidays per Year (Full-Time Employees)
- Medical, Dental and Vision Insurance
- Voluntary Insurance Products – Life, Accident, and Cancer
- Basic Life/AD&D Insurance - Employer Paid
- Long-term Disability Insurance - Employer Paid
- Flexible Spending Accounts (FSAs) - Medical/Dependent Care
- 401(k) Plan
- Retirement Plan – Defined Benefit Plan
- Employee Assistance Program (EAP)
- Travel Assistance Program
- Credit Union Membership with Free Checking and Service Fee Discounts
- College Tuition Reimbursement
- Learning and Development Opportunities
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, CHEX systems, past employment verifications, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verification are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card.
Applicants must be currently authorized to work in the United States on a full-time basis.