GM Financial

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Bankruptcy Account Representative I

at GM Financial

Posted: 12/24/2018
Job Reference #: 34220

Job Description

  • Job LocationsUS-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
  • Overview

    ?The Bankruptcy Account Representative I performs various tasks relating to accounts where the Company's customer has filed for bankruptcy protection. This employee is responsible for continuing to protect the Company's interest while the account is in bankruptcy. This employee has contact with other Company departments, GM Financial's outside counsel, Bankruptcy Trustee, as well as the customer and the customer's bankruptcy counsel.



    • Review bankruptcy filings and/or documents (such as bankruptcy plans, attorney referrals, docket reports, and etc.) and make decisions regarding necessary and appropriate course of action.
    • Conduct searches of current or previous bankruptcy cases using CM\ECF, PACER, or LEXIS\NEXIS systems
    • Execute day-to-day strategies and actively contribute to center performance objectives
    • Ensure actions are in compliance with company policies and laws
    • Adhere to attendance and scheduling requirements
    • Correspond with Attorneys trustees, customers, third parties and vendors on bankruptcy related issues
    • Maximize productive time by utilizing effective time management skills
    • Accurately document servicing activity in the appropriate system of record
    • Utilize collection tools appropriately



    • Knowledge of AS400 and web applications
    • Knowledge of effective customer service techniques
    • Knowledge of financial or banking services
    • Knowledge of management processes such as planning, personnel administration, budgeting and financial analysis
    • Knowledge of state and federal laws (e.g., repossession and bankruptcy)
    • Knowledge of the Automobile Industry
    • Knowledge of Microsoft Office applications
    • Skip tracing knowledge
    • Understanding of Bankruptcy/Collection policies, procedures and processes
    • Understanding of GM Financials philosophy
    • Understanding of Loss Mitigation/Loss Recovery policies, procedures and processes
    • Understanding of the Fair Debt Collection Practices Act (FDCPA)
    • Knowledge of lease policies, procedures and processes
    • Knowledge of GM Financials core business functions, policies and procedures


    • Ability to handle multiple tasks and deadlines
    • Ability to maintain effective working relationships
    • Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
    • Ability to work in a fast paced environment
    • Detail oriented
    • Ability to negotiation effectively
    • Excellent oral and written communication skills
    • Possess leadership skills
    • Analytical and problem solving skills
    • Ability to positively lead, coach and develop others
    • Accurate entry skills
    • Fluency in English and Spanish or French and the ability to quickly translate documents and conversations
    • Mathematical ability in relation to arranging payment plans and calculating past due accounts
    • Ability to maintain confidentiality


    • High School or equivalent required
    • Bachelor’s Degree preferred


    • 0-2 Years
      ?Previous customer service, collections, bankruptcy servicing experience Preferred

    Work Condition

    • Occasional overtime or split shifts may be required;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Subject to daily service level requirements
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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!