Maximus

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CSR I - DMCS

at Maximus

Posted: 3/22/2019
Job Reference #: 38729
Categories: Customer Service
Keywords: service

Job Description

  • Job LocationsUS-TX-Brownsville
    Posted Date1 month ago(3/21/2019 11:21 AM)
    Requisition ID
    2019-38729
    # of Openings
    100
    Job Schedule
    Regular Full-Time
  • Responsibilities

    -Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information.
    -Utilize standard technology such as telephone, email, and web browser to complete work tasks .
    -Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers.
    -Assist caller with filling out online application and submitting it electronically to the provider for processing.
    -Refer escalated calls as needed to Supervisor.
    -High School Diploma or GED required.
    -6 months to 2 years of relevant work experience required.
    -Proficient in the use of Microsoft Office Products.
    -Ability to speak and read English clearly, professionally, and fluently.

    The Ideal Candidate will Possess the Following Additional Education and Experience

    *SCA Job Profile Only

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
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