Warren CAT

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Standard Jobs Admininstrator - Machine Divsion

at Warren CAT

Posted: 3/24/2019
Job Reference #: *0B9A50812E40056F
Categories: Other/General
Keywords: company

Job Description

Requisition Number
18-0770

Post Date
11/5/2018

Title
Standard Jobs Admininstrator - Machine Divsion

City
Amarillo

State
TX

Description
Summary:
This position is expected to demonstrate exceptional soft skills and urgency when dealing with any requests relevant to this position. Responsible for aiding in the design of the dealerships standard job program and will be responsible for the long-term operations of the program. This position is responsible for documenting solid research that supports the service labor hour standards. The position will be directly responsible for overseeing standard job codes and monitoring overall performance of the standard jobs program. This position will be called upon to make dealership wide recommendations to improve utilization of standard jobs and/or repair templates. This position will be called upon to address needs with PM standard jobs with urgency. This position will oversee a PM quoting process designed for fast effective quoting at time of machine sale. Directs and coordinates activities of establishment engaged in standard jobs to sales and service personnel involved in business operations of the dealership by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
•Responsible for collecting standard service repair work data and compiling into useful information.
•Responsible for prompt response to incoming calls and return of voice messages.
•Responsible for developing recommended repair labor time guidelines.
•Required to work within the organization to gain support of all work.
•This position requires a strong Product Support background and a solid understanding of the entire repair process within a complex dealership.
•This position will be responsible for the development and upkeep of a standard job program.
•Responsible for preparing and assisting with PM Service quotes.
•Responsible for developing methods of tracking performance of standard jobs.
•Maintains a positive approach to customers and service personnel within the dealership.
•Responsible for overseeing process to keep standard job parts price in sync with CAT prices and responsible for logging and tracking standard job and quoting requests.
•Keep neat and organized work area.
•Responsible for exhibiting professional behavior with both internal and external associates that reflects
•Positively on the company and is consistent with the company’s policies and practices.
•Responsible for proactively establishing positive working relationships with others by demonstrating excellent behavior flexibility and effective communication skills.
•Ability to perform and /or oversee weekly meetings with staff.
•Ability to multi-task and excel in a fast paced work environment.
•Ensure company policies, safety policies, and work processes are followed and in compliance.
•Complete assigned tasks within required time deadlines.
•Basic knowledge of Caterpillar Dealer Business System (DBS)
•Utilize Caterpillar Repair Option Builder software.
•Utilize Caterpillar Calculator software for quoting Customer Service Agreements.

Supervisory Responsibilities:
This position does not have direct reports

Competencies:
•Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer
•needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
•Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
•Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies
writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
•Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
•Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
•Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual in this job is expected to be able to work well with others and be reliable. Handle multiple projects. Must have good communications skills and work well with both external and internal customers.

Education and/or Experience:
Associates degree from accredited college or university in a related field and/or 3-5 years related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and/or employees.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of MS Office Suite software. Minimum six months experience operating a computer in Windows based environment.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally do heavy lifting.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Travel:
Up to 10%
Some overnight travel may be necessary.