Westlake Financial Services
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at Westlake Financial Services
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Collect accounts that past due Two to Three payments.
-Bring delinquency down in set queue
-Call customer that are past due two to three payments
-Skip trace in order to locate customers that are delinquent
-Make arrangements and negotiate with delinquent accounts to bring current.
-Agent will need to be able to handle high volume calls in a high stress environment
-Work 30 or more accounts on a daily basis
-Analyze accounts for possible repossession
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
-Extensive Skiptrace Knowledge
-Windows and PC knowledgeable
-Type 45wpm Plus
-Bilingual preferred but not required
-Professional phone skills
EDUCATION AND/OR EXPERIENCE:
-3 years of subprime auto collections
-Or 4 years of auto collections
-GED or equivalent
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.